Prepare a rental repair request

Agency: State or territory rental authority · AU

Turn a rental repair issue into a clear written request with dates, photos, urgency and a professional-ready handoff if the problem is not fixed.

Steps

1. Repair issue — Describe what is broken and whether it affects safety or basic living conditions.
2. Evidence and timing — Collect dates, photos and prior messages so the file is not just a complaint.
3. Boundary and handoff — Escalation, compensation and termination choices require judgement.

When to see a professional

If the issue is urgent, the property is unsafe, the landlord refuses to act, you are considering withholding rent, ending the lease, claiming compensation or going to a tribunal — speak to your state tenant service or a lawyer.

Sources

• https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/repairs-and-maintenance
• https://www.tenants.org.au/factsheet-06-repairs-and-maintenance

This is legal information, not legal advice.