Flexible-work requests: what must be written down and when the employer must respond

Eligible employees can make a written request; the employer generally has 21 days to respond in writing.

By LawsFinder Desk

The practical rule

A formal request should be in writing, describe the change sought and explain the reason. Fair Work guidance says eligible employees generally need 12 months of service, with additional rules for casual employees, and the employer must respond in writing within 21 days.

Prepare before sending

Record the current arrangement, the specific change, the reason and a workable start date. Keep a dated copy and any response. Eligibility and refusal rules depend on the circumstances.

This is legal information, not legal advice. Check the official source and get professional advice for your circumstances.