Consumer guarantee remedy request

Consumer · AU

A clear written record of a product or service problem and the remedy requested from the business.

Who it is for

A consumer asking a business to address a product or service that may not meet an Australian Consumer Law guarantee.

When to see a lawyer instead

Contact the ACCC information service, your state consumer agency or a lawyer if the business rejects the claim, the loss is significant, or you need advice on whether the failure is major or minor.

What you will fill in

• Business name
• Your full name
• Purchase date
• Product or service
• Receipt or order number
• What went wrong?
• Remedy requested
• Requested response date

Source: BIXSO staff-drafted from ACCC consumer rights and guarantees guidance.

This is legal information, not legal advice.